Atención Ciudadana

• Service requests
  • Claims
  • Reports (denounce)
  • Consultations
  • Complaints, suggestions, and compliments
  • Public Information Access Requests (Law N°20.285)
• Service areas
• General service forms
  • Claim form
  • Report (Denounce) form
  • Query form
  • Complaints, suggestions & compliment form
  • Sistema de Gestión de Solicitudes de Acceso a la Información (Ley N°20.285)
• Citizen bill of rights
• Claim statistics
• Glossary
• Frequently asked questions

Service areas

The Superintendence of Casinos (SCJ)  offers several services  for users in order they could request information,  send complaints or ask for guides about the operation and games allowed in the  Casinos.

WEBSITE

Through the following form, you can request information or send a complaint about Casinos.

 

LETTER OR FAX

If you need to send your request by mail, you can write to us to Morandé Nº 115, Ofice Nº 802, Santiago or to the fax  589 3009.

 

TELEPHONE ASSISTANCE

If you need information or telephone assistance, you can call to  589 3000.

Opening hours:
Monday to Thusrday from 9:30am to 13:00pm and from 15:00pm to 17:00pm.
Friday from 9:30am to 13:00pm and from 15:00pm to 16:30pm.

PERSONAL ASSISTANCE

If you need to present your request in person, you should come to our offices in Morandé Nº 115, Ofice Nº 802, Santiago.

Opening hours:
Monday to Thusrday from 9:30am to 13:00pm and from 15:00pm a 17:00pm.
Friday from 9:30am to 13:00pm and from 15:00pm to 16:30pm.